Faulty Goods Claims

When you purchase goods, you are entitled to expect that they are safe, fit for purpose and free from defects. Unfortunately, faults in design, manufacture or instructions can result in products causing injury, property damage or financial loss.

At Aston Knight Solicitors, we specialise in faulty goods claims, helping individuals recover compensation where defective products have caused harm. We act against manufacturers, importers, distributors and retailers, ensuring those responsible are held accountable.

What Is a Faulty Goods Claim?

A faulty goods claim arises when a product is unsafe or defective and causes injury, damage or loss. Claims may be brought under:

• The Consumer Protection Act 1987
• The Consumer Rights Act 2015
• Common law negligence

You do not need to prove that the manufacturer or supplier intended to cause harm, only that the product was defective and that the defect caused your injury or loss.

Importantly, you do not need to be the purchaser of the product. If you were injured by a faulty item, you may still be entitled to compensation.

Common Causes of Faulty Goods Claims

Defects can occur at different stages of production and sale, including:

• Design faults making the product inherently unsafe
• Manufacturing errors or poor-quality materials
• Inadequate safety warnings or instructions
• Failure to meet UK or EU safety standards
• Products not fit for their intended purpose

Manufacturers cannot exclude liability for injury through terms and conditions, even though this is sometimes attempted.

Types of Faulty Goods Claims We Handle

Our solicitors have experience dealing with a wide range of defective product claims, including:

• Electrical appliances causing burns, shocks or fires
• Faulty household goods and furniture
• Defective tools and machinery
• Unsafe children’s toys or baby equipment
• Cosmetic and beauty products causing injury
• Defective medical devices and implants
• Faulty vehicle parts and accessories
• Contaminated or unsafe food products

Claims can involve injuries at home, in public places or even in the workplace.

Who Is Protected by Faulty Goods Laws?

Strict product liability laws protect:

• Consumers
• Employees injured at work
• Visitors and members of the public
• Children and vulnerable individuals

You can claim compensation for:

• Personal injury
• Damage to private property
• Psychological injury
• In some cases, fatal injuries

What Can You Claim For?

Compensation in faulty goods claims may include:

• Pain, suffering and loss of amenity
• Medical expenses and rehabilitation costs
• Loss of earnings or reduced earning capacity
• Care and assistance needs
• Damage to personal property
• Psychological trauma or scarring

Why Choose Aston Knight Solicitors?

We are known for delivering:

• Specialist expertise in faulty goods and product liability claims
• Clear and honest advice from the outset
• Access to leading medical and technical experts
• No-win, no-fee funding options
• A strong track record in complex claims

Time Limits for Faulty Goods Claims

Most claims must be started within three years of the injury or date of knowledge. Claims under the Consumer Protection Act also have a 10-year long-stop limitation from the date the product was put into circulation.

Acting promptly is essential.

If you or a loved one has been injured by defective or unsafe goods, Aston Knight Solicitors can help you pursue compensation.