Every year, thousands of people across the UK are injured by faulty or defective products — from unsafe electrical appliances to dangerous cosmetics or defective car parts. When products fail to meet safety standards, the consequences can be devastating.
At Aston Knight Solicitors, we specialise in faulty product compensation claims, helping clients secure justice and financial support after being injured by unsafe or defective goods. Whether the product was poorly designed, manufactured incorrectly, or sold without proper safety warnings, our expert solicitors can help you make a claim under the Consumer Protection Act 1987.
Understanding Faulty Product Claims
Sometimes things go wrong during the manufacturing process or at the design stage, and customers end up injured as a result. Strict consumer protection laws exist to safeguard the public from such harm.
The main law governing these claims is the Consumer Protection Act 1987. These are strict liability laws, meaning that if someone is injured by a product, the manufacturer, importer, or supplier can be held responsible — even if they were not personally negligent. In other words, you do not have to prove fault — only that the product was defective and caused injury.
Importantly, manufacturers cannot exclude liability for injury in their terms and conditions, even though some attempt to do so.
These laws don’t just protect shoppers — they cover anyone injured by a defective product, including employees injured at work, bystanders, and even family members.
You can use these laws to claim compensation for:
- Personal injury
- Damage to private property
- In some cases, even fatal injuries
Understanding Faulty Product Claims
At Aston Knight Solicitors, we have extensive experience pursuing compensation in all types of product liability cases, including:
- Faulty electrical goods – fires, burns, or electrocution from unsafe appliances
- Defective medical products – such as implants, pacemakers, or surgical instruments
- Unsafe beauty or cosmetic products – leading to burns, scarring, or allergic reactions
- Defective vehicles or parts – including brake, tyre, or airbag failures
- Dangerous children’s toys or baby equipment – containing sharp edges, choking hazards, or toxic materials
- Contaminated food or drink – causing food poisoning or allergic reactions
What Can You Claim Compensation For?
If you’ve been injured by a faulty product, you may be entitled to compensation for:
- Pain, suffering, and loss of amenity
- Medical treatment, surgery, or rehabilitation
- Loss of earnings or reduced future income
- The cost of care and assistance
- Damage to your property or belongings
- Psychological harm or scarring
Case Study
Faulty Product Claim
Aston Knight Solicitors were approached by Mr K, who suffered serious burns after using an electric hair styling tool purchased online. The product overheated and caught fire during use. Despite reporting the incident, no recall notice had been issued.
We obtained expert evidence from an electrical engineer, who confirmed that the product’s internal wiring failed to meet British safety standards. Relying on this evidence, we brought a claim under the Consumer Protection Act 1987 against both the importer and the retailer.
After firm negotiations, a five-figure settlement was reached, covering Mr K’s pain, cosmetic surgery costs, and lost income. The case also led to a wider safety investigation to prevent further harm to other consumers.
Why Choose Aston Knight Solicitors for Faulty Product Claims?
- Experts in product liability and consumer protection law
- Proven success with complex and high-value claims
- No win, no fee funding available
- Access to leading medical and technical experts
- A personal, compassionate approach with clear communication at every stage
Start Your Faulty Product Claim Today
If you’ve been injured by a defective or unsafe product, you may be entitled to claim compensation under UK consumer protection laws. At Aston Knight Solicitors, we can help you hold manufacturers and retailers accountable and secure the compensation you deserve.
You may also be interested in our related pages: Accidents in Public Places, Cosmetic Injury Claims or Serious Injury Claims
Contact us today on 0161 399 1231 for a free and confidential consultation about your potential faulty product compensation claim.
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